F.A.Q.s
Here are answers to some of the most common questions we get.
If you can't find the information you need, please don't hesitate to contact us.
Products
How will I receive my products?
After checking out through FastSpring, you will receive an email with download links to your purchased products.
How long do I have to download my new purchase?
You have seven days to download your product. If you are unable to download them within that timeframe you'll have to contact us to reset the download link.
Do your products work with the free Kontakt Player?
For the moment, no. Our products require version 6.7.0+ of the full retail version of Kontakt.
Are your samples royalty-free?
Our products can be used royalty-free as long as they are used within the context of a derivative musical work (a new composition/production made by you). For more information, check out our End User License Agreement.
Payment and Returns
What is your return policy?
Due to the nature of our product, we do not offer returns. Please review the product specifications and compatibiliy requirements before purchasing. That said, customer satisfaction is very important to us, so please contact us with any issues and we will do our best to help.
What is FastSpring?
FastSpring is the secure payment service we use and the merchant of record for your purchase. Transactions will show up as 'FastSpring' on your credit card statement or payment history.
Do you offer discounts?
We do not offer any discounts other than those currently displayed on our website. To learn about special offers, please subscribe to our newsletter.
Can I upgrade to a bundle?
We don't offer complete-my-bundle offers at this point. However, if you've purchased all the products in a bundle separately, contact us and we'll send you any bonus content.